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1. Leadership |
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"The senior management of ICG consists of young IT professionals who are enthusiastic to provide best-in-class IT services to companies in Hong Kong. The whole company shares the same set of core values and resources are effectively directed to focus on common goals." |
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2. Strategic Planning |
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"Information from 3 aspects: market analysis, insights within company, and customers' feedback, becomes major input of their strategic planning process." |
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3. Customer and Market Focus |
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"ICG has adopted an international ITSM standard known as ITIL v3.0 to enhance its ability in delivering IT services to its customers." |
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| 4. Measurement, Analysis, and Knowledge Management | ||||||||
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"A monthly record of numbers of client's incidents is used to determine pattern of occurrences. It helps to identify problem areas and develop solutions to eliminate future occurrences." |
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5. Workforce Focus |
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"ICG values its staff and believes in hiring the best people with extensive expertise and knowledge who in turn will bring the best value to their clients." |
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6. Process Management |
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"All processes are documented according to the company's standard operating procedures and the quality system is built according to the ISO9000 system." |
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7. Results |
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"High customer satisfaction levels on Service Desk, IT Officer and Manager, and Client Servicing Manager are observed." |
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