ITOSE™ is a trade mark for ICG's proprietary IT Outsourcing Service Engine. ITOSE™ is solely used by ICG's IT Outsourcing partners who are long-term and valuable clients of ICG.

ITOSE™ was invented and developed internally by ICG with the specific objective to serve the business clients in the Asia Pacific region. It becomes the common and powerful platform for clients to communicate, interact and control the services being delivered by ICG on an instantaneous and continous basis.

Agent Technology
	The intelligent, lightweight and efficient ITOSETM Agent Technology makes every system on your network accessible, independent of their location.
Audit and Inventory
	Perform Fast, accurate and up-to-date Audit and Inventory of computers, servers, and mobile devices. Deployable over the LAN, WAN, and Internet.
Monitoring
	Implement proactive, user-defined System Monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues.
Remote Access
	Live Connect provides a single machine interface to give you full control with minimal end user interruption. Utilize Remote Access and Remote Control that even works behind firewalls and NAT.
Ticketing
	Exceed expectations by providing IT support personnel with the Service Desk and Ticketing tools they need to track, respond and resolve issues quickly and efficiently.
Info Center
	With Info Center's robust management reporting you have all the information you need to effectively manage and convey the status of the network infrastructure and communicate the value of your services.
Patch Management
	Through ITOSETM MC’s Patch module, automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates.
Desktop Policy Management
	Manage the end user experience with Desktop Policy Management. From interface options to hardware config and everything in between.
Desktop Migration
	Automate the backup and collection of user settings with Desktop Migration. Redirect them to another machine and have them working with the same settings as before.
Backup
	Experience the power of ITOSETM's Backup to implement real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations.
Security/Antivirus
	With the powerful Antivirus functionality you can enhance and extend support for the IT service delivery process by including an essential security protection component.
Service Desk
	Provides a comprehensive and flexible web-based helpdesk environment. Think of it as your Hub of Knowledge where your pre defined IT processes flow through a central repository creating a fully automated service desk strategy.