The growth of small business is often diminutive by lacking experienced handling of the IT infrastructure. Growth oriented companies need a well-organized IT infrastructure to ensure they can concentrate on their core businesses.

Having a complete IT department or sometimes a full time IT employee is not a viable solution for most SMBs. Fortunately, there is an emerging and growing service known as "Managed Service" can ease the headache of SMBs. Managed Services let companies to take advantage of this strategy of optimizing what they have and what they can have.

As a reputable provider in the field, ICG has selected a case to share with our readers.

IT Managed Services Case Study:

Case Study :
Business Nature: A famous wholesale wine company with a retail shop
Hong Kong Office: 20-30 people

Our client's company background:

Our valued client was established in 2001 as a small wholesale wine company providing services that a retail shop can offer primarily to private clients, but at much more favorable prices. Their selection covers more than 5000 items.

Initially, they primarily focused on a few brands. However, today they are now the exclusive agent to over 75 brands from a wide range of places such as Italy, New Zealand, Australia and the United States. In addition to their exclusive agency offerings, they are able to offer you wines from top producers such a DRC, Lafite and a few more.

Their team has experience working around the globe in top notch restaurants and hotels and they are humbly honored to assist you in purchase process.

Benefits of using ICG:

Our valued client replaced their previous outsoucing provider with ICG to gain an improved managed service and proactive PC and Server Management. Outsourcing IT support can be a win/win for many SMBs. If the clients choose a right provider, they can enjoy superior technical expertise and 24/7 availability at approximately the same cost as (or even less than) a full-time resources. This certainly can lower their costs and increase productivity for greater payback on your IT investments.

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