ICG is the only IT service Provider in Hong Kong who has attained International Quality Management Standard ISO9001:2008.

ICG adopts ITIL® V3 in its daily operation. All operation & sales staff are ITIL® qualified.

The ITIL Version 3 (V3) Qualifications scheme provides a modular approach to ITIL certification, and is comprised of a series of certifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail.

There are four levels of certification within the V3 scheme:

• ITIL V3 Foundation in IT Service Management
• ITIL Intermediate Level - Service Lifecycle & Service Capability Streams
• ITIL V3 Expert Certificate
• ITIL V3 Master Qualification

The modular, tiered approach to certification not only offers increased flexibility to candidates relating to the disciplines or areas of ITIL that they are able to study, but generally makes ITIL certification more accessible and achievable.

Foundation Level

The entry level for the scheme is the ITIL V3 Foundation in IT Service Management, and upon successful completion a candidate becomes eligible to take further V3 certifications within the scheme.

The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:

• those who require a basic understanding of the ITIL framework;
• those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
• IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement programme.

ICG helped many professional firms to instil ITIL culture into their corporate practise. For example, ICG was commissioned to give private training and consultancy to Linklaters, DLA Piper, etc. If you have any enquiries about how to instil ITIL® V3 in the company culture, please feel free to contact us at 2369 9618 or marketing@i-cg.com

More Details about ITIL V3:
http://www.itil-officialsite.com/Qualifications/
ITILV3QualificationScheme.asp

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