Introduction

Corporate Services earns an increasing portion of market share in today's business. With co-operation between organizations from different industries, new types of services emerge and customers would be the ultimate beneficial group. However, different organization adopt varied IT infrastructure to align with their business needs. Thus, most of them start to perform a thorough planning on IT resources management to facilitate the co-operations with other counterparts.

Challenges

Corporate services are now faced with increasing IT challenges in different aspects:

Industry knowledge about the industry not common to the outsourcing market IT resources are not aligned with business needs Inexperienced IT management

Inadequate IT managerial skill set Poor IT infrastructure management Poor IT service/ communication skills

How can ICG Help?

With professional IT outsourcing services provided by ICG, company-owned IT resources would be under effective management. By acting as the advisor on IT management to the company, tailor-made IT infrastructure and high quality IT services would be provided:

IT Management IT infrastructure maintenance IT continuity & availability consultancy IT security consultancy

Servers and Network Support Technical Support via regular on-site visit Dedicated help desk hotline

International Relocation Solutions Provider

Information Management is one of the major issues to a successful business. It is particularly applicable to the global service provider in which information is shared among multiple offices around the world. To achieve a better management, it is essential:

• To maintain a reliable IT working environment
  
• To adopt alternative safety measures in case of unexpected hazardous situation occurs

The Hong Kong branch office of one of the largest international relocation services providers, operating over 40 countries and over 5000 staff all over the world, acquire our IT services and support on desktop and server maintenances.

As to ensure normal daily operations can keep on going in case of any unexpected interruptions, especially for those information-centered organizations, stable IT environment is necessary. Therefore, reliable IT tools are the major concern. ICG offers the following services to the organization in the following aspect:

Local IT Representative reporting directly to regional CIO Server / network / infrastructure Maintenance Desktop and network administration and maintenance

Availability of Prevention Facilitates Helpdesk & escalation incident services Security and Internet system maintenance

What did they achieve:

First class framework of IT Significantly decrease of cost IT efficiency = Business efficiency Development and management of a more simplified IT structure Less concern in terms of implementing new and future technology Effectively minimizing the impact of managing human resources and procuring new systems

IT assessment & improvement Business Continuity Plan Easy Management Get access to the industry & latest IT technology Risk Transfer