Introduction

Legal, Finance and Accounting and Insurance are three of the leading professional services in nowadays business world. Over the years, most of these firms recognize that IT resources sufficiency is essential in running a successful business. Thus, they began to question about how they can make the best use of IT resources to reach the highest performance standards and efficiency.

Challenges

Professional services are now faced with increasing challenges concerning with IT management in different aspects:

• Industry knowledge about the industry not common to the
  outsourcing market
• IT resources are not aligned with business needs
• Inexperienced IT management
• Inadequate IT managerial skill set
• Poor IT infrastructure management
• Poor IT service / communication skills
  

How can ICG Help?

With professional IT outsourcing services provided by ICG, company-owned IT resources would be under careful management. By acting as the chief external IT manager to the firm, high quality IT services would be provided:

• IT infrastructure maintenance
• IT continuity & availability consultancy
  
• IT security consultancy
  
• Servers and Network Support
  
• Technical Support via regular on-site visit
  
• Dedicated help desk hotline

International Legal Firm

Information Management is one of the major issues to a successful business. It is particularly applicable to the nation-wide law firms in which information is experiencing inflow and outflow constantly. To achieve a better management, it is essential:

• To enhance the storage capability and capacity
  
• To adopt alternative safety measures in case of unexpected hazardous situation occurs

One of the largest international law firms, with over double digits of branch offices and thousands of staffs in Asia pacific region, seek our professional advices on Disaster Recovery measures and Server Rationalization issue.

As to ensure normal daily operations can keep on going in case of any serious incident, especially for those information-centered organizations, possessing a disaster recovery plan is essential. ICG helps formulating a thorough recovery plan for our dedicated client in the aspect of the following areas:

Disaster Recovery Design & Planning Server Backup Strategy Synchronous Replication Strategy Replication Storage Capability Availability of Prevention Facilities

WAN Carrier Selection Data Center Selection Technology Selection Project Management Implementation

What did they achieve:

• First class methodology in BCP/DR Planning
  
• Consolidated information to support decision with management
  
• Vendor Neutral assessment
  
• Replication Storage Capability
  
• Smooth implementation