Introduction

Effective communication channels and logistics management are two major elements for the success of trading market. As to strive for higher efficiency, prompt decision making with sufficient information is essential. In this aspect, information flow between business entities, intra and inter-department data flow are the main areas to be controlled. Therefore, location of data repository and pace of information flow do post great impact on the entire decision making process as well as the overall efficiency of the company.

Challenges

With enormous amount of information, data access and storage would be big concerns. The industry is now facing difficulties in the following areas:

Lack of prompt desktop support and solution Complex and unorganized network infrastructure Poor data storage management Industry knowledge about the industry not common to the outsourcing market IT resources are not aligned with business needs

Inexperienced/ IT management Inadequate IT managerial skill set Poor IT infrastructure management Poor IT service/ communication skills

How can ICG Help?

While IT outsourcing is planned by firms, ICG represents the main IT manager in the aspect of IT service support and consultation covering the followings:

Desktop administration and maintenance Data storage Data centre selection

Network facilities organization and management IT infrastructure maintenance

International Trading Firm for Electronic Appliances

For trading firm with branch offices in both Hong Kong and Mainland, effective data communications are critical to success. Information inflow and outflow needs to be in an instant manner. Thus, a highly reliable network framework is inevitable.

One of the international trading firms for electronic appliances with over 100 local staff, seeks advices on communication infrastructures from ICG. As to ensure the reliability of data communications, ICG provides the following IT services to achieve this purpose:

Local IT representative Conduct current IT environment assessment Server / network / infrastructure Maintenance Desktop and network administration and maintenance

Availability of Prevention Facilitates Helpdesk & escalation incident services Security and Internet system maintenance

What did they achieve:

First class framework of IT Decrease of cost IT efficiency = Business efficiency IT assessment & improvement

Business Continuity Plan Easy Management Get access to the industry & latest IT technology Risk Transfer