Welcome to The I-Consulting Group ICG

It is always easier said than done and maybe you need a little help getting IT. Help with technology. With strategy.

IT might be your weakness, it even might be strongly tied to your business functions. Whatever your situation, we can help. IT Outsourcing with ICG is not repeating history, it is not just about helping you reducing costs and optimizing your IT performance - it is about getting more than the job done.

What you want is Unique. You know you are different. This is why here at ICG no solution is given twice. ICG adopts a hand-in-hand approach understanding your business operations allowing us to customize the perfect IT solution for your business.

The way we deliver our services follows an international framework of IT service management, Information Technology Infrastructure Library, ITIL. While structuring our hierarchy of IT service delivery approach, achieving high service quality and efficiency is also our main goal.

ICG IT Outsourcing Service range far beyond standard IT maintenance to:

IT Management

IT must be in line with business goals, strategies and processes. ICG helps your business to make the best use of IT infrastructure to achieve what you want. We provide professional advice on formulating Disaster Recovery Plan for your company. Cost-effective IT Management reduces the complexity of your IT infrastructure, lower the management cost and ensures your company has the ability it needs to remain competitive.

Server, Network Maintenance/Administration

Maintaining, managing computers, servers and networks is what we do best. It does not matter what vendors your IT environment consists of as professionals here, at ICG, have equipped skills and knowledge to deliver just what you need. Any maintenances and installations will be done in a structured way with careful change and release management.

Desktop Maintenance / Administration

A successful business requires a clean and stable IT environment as a supporting tool. ICG provides all-rounded support on desktop administration and maintenance. OS and Application Maintenance, User Account Management and Desktop Cleaning are the major aspects of our work. What we deliver are what you need in your IT working environment.

Helpdesk, Onsite and Remote IT Support

To ensure a secure IT environment maintained for our clients, ICG puts its focus on comprehensive IT Management. In terms of IT service support, we provide regular onsite visits to perform checkups and urgent ad hoc troubleshooting for our clients. Apart from regular visits to clients, our telephone support help desk and other methods of remote assistance are also available. With mature incident Handling and control via our in-house developed IT Outsourcing Service Engine (ITOSE™), our IT services are delivered to clients in the most efficient and reliable way.

Risk Management and Problem Prevention

Information is vital to everyone. Any downtime of any IT equipment is potential loss in productivity, loss in revenue. We don't simply perform virus checks and provide data backup solutions, we foresee any possible problems that may occur to your IT environment and perform fixation solutions. Keeping your IT environment in your business healthy and always ready to be used.

Client Services

ICG constantly believes it is essential to have a close relationship with our clients. We are their IT department. Client Services offers on a regular basis an IT representative directly reporting to senior management.

Through collecting feedbacks from our clients, ICG can maintain a standard service level by reviewing the IT services in a constant way so that our clients can experience our fresh side in terms of service delivery.

Industries we are serving

Different industries are facing more complicated business environment and new challenges. Over the years, ICG aimed at bringing significant values to different industries ranging from professional to retail companies.

For details of industries we served, please click here