Introduction

Retailing service conquers an ultimately large section in today's business world. Customers' changing preferences and demands bring highest flexibility to the evolution of the industry. Thus, with the advanced technological development, computerization takes a major role in changing the way retailers conduct business.

Challenges

With tones of information, data access and storage would be big concerns. The industry is now facing difficulties in the following areas:

• Ineffective workflow management
  
• Complex and unorganized network infrastructure
  
• Poor data storage management

How can ICG Help?

While seeking professional advices on IT management from ICG, IT systems and peripherals are fully under monitored and control.

• Server and legacy system monitoring
  
• IT system support and maintenance
  
• Offer of professional IT Training
  
• IT infrastructure organization and maintenance

Fashion Retail Chain Store

To effectively implement information technology and other business-related information systems into retail stores, careful planning and implementation are necessary since the infrastructures have to be fully applicable to the business environment.

One of the biggest fashion chain store with around 30 outlets in Hong Kong and around 100 outlets in Mainland with over 300 staff and 1000 staff respectively had seek consultation from ICG in their IT outsourcing aspect:

• Server monitoring
  
• IT infrastructure design and management
  
• Technical support and maintenance
  
• Regular on-site visit
  
• Point-of-Sale System Administration and Support

Other than IT outsourcing, ICG also helped the retailer to formulate a roll-out plan for her newly established point-of-sales system in their retail stores. Areas of the plan include:

• IT environment assessment
  
• Roll-out strategy
  
• IT resources arrangement and allocation
  
• Professional IT training sessions

What did they achieve:

• First class methodology in consultancy
  
• Internal acceptance of new technology
  
• Smooth Rollout
  
• IT knowledge transfer