Interview with ICG by ComputerWorld: Gartner Technology Trends 2015

We’re glad to announce that ComputerWorld has conducted an interview with ICG about Gartner Top Ten Strategic Technology Trends for 2015.

In this article, you can:

  • know the implication behind Gartner’s top 10 strategic technology trends for 2015
  • know why regain control of mobile workforce data is important for enterprise
  • know ICG has brought Druva inSync to Hong Kong and penetrate in Hong Kong Market
  • know how Druva partnership with MobileIron enhance the portfolio

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Implication behind Gartner’s Top 10 Strategic Technology Trends for 2015 – Regain control of your mobile workforce data

Why Gartner top 10 strategic technology trends for 2015 matters and how ICG address the rising importance of protecting data in endpoint devices as computing anywhere takes hold.

November/December, 2014 | ComputerWorld

 

The widespread use of endpoint devices of varying footprints is expected to grow in 2015. As mobility sinks deeper into the corporate IT environment, CIOs are facing up to the challenge of protecting their data residing at these end-point devices.
Mobility is part of the larger Computing Everywhere concept, which IT research firm Gartner recently identified as one of the top 10 strategic technology trends in the next 12 months.
“Increasingly, it’s the overall environment that will adapt to the requirements of the mobile user,” said Gartner Vice President David Cearley at the Gartner Symposium/ITxpo 2014 held in early October 2014. “This will continue to raise significant management challenges for IT organizations as they have lost control of user endpoint devices. It will also require increased attention to user experience design.”
The research firm predicts that as mobile devices continue to proliferate, there will be an increased emphasis on serving the needs of the mobile users in diverse contexts and environments.
According to Gartner, computing anywhere – and by extension, mobility – can significantly impact on companies in the next three years. It is something that companies cannot afford to ignore in their strategic planning.
The impact can include a high potential for disruption to the business and IT end users, the need for a major investment, and the risk of being late to adopt. It can also affect a company’s long-term plans, programs and initiatives.
“This does not necessarily mean adoption and investment in all the trends at the same rate, but companies should look to make deliberate decisions about them during the next two years,” Cearley said.

Understanding computing anywhere risks

In Hong Kong, companies are arming their workforce for increased productivity by allowing them to use mobile devices to access a range of corporate apps and communications tools.
However, the need to impose data governance at the endpoint level to protect against potential data security risks is also steadily growing.
“Computing anywhere adds new risks to the company where the data ownership shifts from the company to the end user. What I mean is that while data ownership belongs to the company, it cannot control what the end user will do with the data. They can create another set of the same data, copy them and send them to unauthorized people,” said Jason Tam, Assistant Product Manager at The I-Consulting Group (ICG).
Tam cited recent research showing that 75% of a company’s workforce has some level of mobility associated with their job, with each employee carrying an average of 2.8 connected devices.
“About 28% of corporate data resides in endpoint devices, from laptops and smartphones to tablets. Most of this data is not being governed and backed up to the server. Frequently companies lose this data when employees accidentally delete or lose files, or when they erase all the corporate files intentionally when they leave the company. And most IT professionals – about 73% – say it is difficult to retrieve information from endpoint devices for governance and compliance,” he said.

Many CIOs are realizing that they have put a lot of money on the server side in
the past with no dollar spent to protect the endpoint data. So the tide has turned. 

– Jason Tam, Assistant Product Manager, the I-Consulting Group (ICG)

The need for data governance

Tam stressed that every enterprises should regain control of their data from their mobile workforce. Protecting data by backing up is just one piece of the puzzle. Data governance constitutes the larger piece as it allows a company to manage and effectively regulate the flow of data to and from endpoint devices that are connected to the organization.

“In industries where there are strict compliance requirements, data governance at the endpoint protects companies from potential threats that may compromise the integrity of their data,” Tam said. “So companies are in an interesting dilemma. They want to use mobile devices to improve their staff’s efficiency and productivity. But they also have to consider security to minimize the risks and fulfill the legal compliance.”

This is the reason why Andy Lau, Chief Executive Officer at ICG, had started searching for a perfect solution in Silicon Valley to solve this dilemma three years ago. ICG has introduced Druva inSync Hong Kong two years ago. Druva inSync is the best-inclass endpoint data governance solution in the world, offering expanded capabilities beyond backup to include self-restore, mobile access, file sharing, e-discovery and remote wipe. Druva inSync was ranked number one by Gartner two years in a row among endpoint protection vendors in terms of capabilities and user-friendliness.
“We are the first company to introduce Druva inSync to Hong Kong. The first year was about educating the market of the importance of endpoint data governance across the data lifecycle. This education is an ongoing process, but by the second year we have achieved successful proof of concept with customers with thousands of users,” Tam said.

Druva InSync gains traction, integrated with MobileIron

Tam said ICG has a very successful track record with 100% renewal rate from its Druva inSync customers and many of them have even expanded the use of the endpoint solution beyond management level and mobile workforce to cover their whole organization so that all data in the endpoint devices are being protected and fulfill the legal compliance.
“We also have a good word-of-mouth buzz. It is because we have a great solution to the market, great support team and professional team. Also, many CIOs are realizing that they have put a lot of money on the server side in the past with no dollar spent to protect the endpoint data. So the tide has turned.”
Meanwhile, Tam expects Druva inSync will continue to add new capabilities as it transform into a complete mobile platform. Recently, a partnership forged between Druva inSync and MDM provider MobileIron enables inSync administrator to easily manage their connected devices via the widely used MobileIron console and user can use Druva inSync Application to retrieve and share the data in a secure manner.
“With InSync for MobileIron, companies can easily provision and deprovision the inSync app across multiple endpoint devices at once and get users automatically authenticated. It also provides enhanced security by disabling the ability to copy, print or paste sensitive corporate data from the inSync app.”

ICG Journey with Druva*

1. ICG met with Druva Management and Development Team in 2012
2. Co-founder of Druva came to HK and gave a keynote speech in ICG Cloud Seminar
3. Mr. Andy Lau, CEO at ICG met with Mr. Jaspreet Singh, Co-founder, Chairman and CEO of Druva in Silicon Valley
4. ICG has participated in ICT Expo 2013 and gave two talks in the event
5. Druva inSync is the No.1 endpoint backup solution rated by Gartner
6. Mr. Andy Lau, CEO at ICG gave a keynote speech in CIO Summit

Posted in Case Study.